# Documentation Planning and Strategy
At Poly and HPE, I participated in various work streams and department initiatives.
# Publishing Update
Around the time I started working at Poly, they were discussing how to document third party apps running on Poly devices.
# API Documentation
Investigated software to help our team write API documentation for both video and voice. I taught other team members how to run API commands on our voice products.
# Hewlett Packard Enterprise
# Information Architecture team
Worked performed as part of this team:
- Provided consultation services for knowledge management writing teams on topic writing, sharing strategies, and DITA elements.
- Created best practice guides for topic planning and topic writing.
- Reviewed the approved the DITA DTD and updated as necessary.
# Quality team
This team evaluates support cases flagged for potential documentation issues. In one case, we identified that customers continued to call in about a particular server setup procedure. We were able to borrow the server and confirmed that the process, as documented, was unclear. We updated the guide and leading to a reduction in service calls.