Projects and teams
Here are some projects I'm currently working on in my current role.
I'm currently working on a template for our server platform allowing writers to update multiple variable files to create a version specific to each server. Most of our server guides include the same topics, but they include specific product names and illustrations. Using one variable file for company and product-specific variables and another variable file for illustrations will greatly reduce topic duplication.
Information Architecture team
On this team we:
- Provide consultation services for knowledge management writing teams on topic writing, sharing strategies, and DITA elements.
- Create best practice guides topic planning and topic writing.
- Address DTD issues such as missing elements (Our environment uses a constrained DTD. For example, we don't use the
<wintitle>tag. Should we?).
- Evaluate transform issues related to elements (Are writers using extra
<p>tags for spacing? Should every image be placed into a
This team evaluates support cases that have been flagged for knowledge management. We access the cases and pull out any relevant information where documentation was a factor. In a recent win, we identified that customers didn't understand how to setup a particular server. We were able to borrow the server and confirmed that the process had some gotchas. We updated the procedures and realized a reduction in service calls.
I am very interested in interactive documentation delivery models. I believe we can reduce task complexity by allowing customers to choose options and retrieve relevant content. We realized this with the HPE Synergy Firmware Comparison Tool. Customers reported fewer issues understanding the supported software and firmware for their solution. Even better, we received positive feedback from customers and the field.
HPE Synergy Firmware Comparison Tool
The firmware comparison tool allows customers to choose and compare two HPE Synergy Custom SPPs. I created this tool as a way to present a table with over fifteen columns to our customers.
HPE ConvergedSystems 750 Interactive Matrix
This is very basic interactivity allowing the customer to filter through the table content.
HPE DL380 Gen10 Cabling Matrix
This also uses the simple filter text field. The value add is allowing the customer to enter a cable or cable kit part number and identify supported cabling scenarios.
Interactive Cabling diagrams
Working with the visual design team to code SVGs for interactivity allowing customers to click-through complex cabling procedures.